Shipping & Returns

Return and Refund Policy – Esta Loco

Last Updated: August 12, 2024

At Esta Loco, we want you to be 100% satisfied with your purchase. That’s why we offer a 30-day money-back guarantee with free shipping and free returns.

Conditions for Returns and Refunds:

Returning Products:

✅ You can return your order within 30 days of receipt.
✅ The product must be unopened, undamaged, and in its original packaging with all labels attached.
✅ Returns are free – we cover the return shipping costs.
✅ You will receive a return address and instructions from our customer service team.

Money-Back Guarantee:

🔄 Once we receive and inspect your return, we will process the refund.
💰 Your refund will be issued via the same payment method used for the purchase.
⏳ The refund process takes 5-10 business days after we receive your return.

Exceptions:

🚫 No refund will be given if:

The product has been used or opened.

The product is damaged or returned without its original packaging and labels.

The return package does not meet our return conditions.

How to Return a Product?

📩 Contact our customer service via email or WhatsApp to notify us of your return and receive further instructions.
📦 Ensure the product is well-packaged to prevent damage during shipping.

Contact Us:

📧 Email: EstaLoco.official@hotmail.com

 📲 WhatsApp:+32 484 90 78 59

 📲 WhatsApp: +41779070919